Privacy Policy
Effective Date: 11 December 2023
This Privacy Policy outlines how Montage Interiors collects, uses, stores and discloses personal information when you access our website, purchase products, or engage our services.
We are committed to protecting your privacy and handling personal information in accordance with the Privacy
Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all users of our website and clients across Australia, including New South Wales, Queensland, Victoria, Western Australia, South Australia, Tasmania, the Northern Territory and the Australian Capital Territory.
1. Personal Information We Collect
We may collect personal information including:
- full name
- email address
- phone number
- billing address
- shipping address
- business name (if applicable)
- purchase history
- order details
- payment transaction information
- project or design preferences
- property information relevant to design services
- IP address
- device and browser information
- website usage data
Personal information may be collected when you:
- visit or browse our website
- submit an enquiry
- request a quote
- place an order through our online store
- subscribe to marketing communications
- communicate with us by phone, email or social media
- engage our interior design services.
2. How We Collect Personal Information
Personal information may be collected through:
- website contact forms
- online purchases and checkout processes
- email correspondence
- phone conversations
- social media interactions
- consultations or service agreements
- cookies and analytics technologies
Where possible, we collect personal information directly from you.
3. Why We Collect Personal Information
We collect personal information for purposes including:
- responding to enquiries
- providing interior design services
- processing online store purchases
- managing customer orders and deliveries
- issuing invoices and receipts
- managing business operations
- improving website performance
- communicating with clients and customers
- marketing and promotional communications
- complying with legal and regulatory obligations
4. Payment Information
When purchases are made through our website, payments are processed through third-party payment providers. We do not store full credit card or payment card information.
Payment processors may collect and store information including:
- credit or debit card details
- billing address
- transaction amount
- payment authentication information
These providers manage payment processing under their own privacy policies and security standards.
5. Billing Information
When you place an order or engage our services, we may collect billing information including:
- billing name
- billing address
- contact details
- order or invoice details
- tax or GST information (if applicable)
Billing information is used for:
- processing payments
- issuing invoices or receipts
- maintaining financial records
- complying with Australian taxation laws
6. Transaction Records
We maintain records of transactions conducted through our website or business, including:
- purchase history
- order details
- product purchases
- payment confirmation
- shipping information
- communication relating to orders
These records may be retained to support:
- customer service
- business operations
- accounting and auditing requirements
- legal and regulatory compliance
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance user experience and analyse website traffic. Cookies may collect information such as:
- IP address
- device type
- browser type
- pages visited
- time spent on the website
We may use third-party analytics services such as:
- website analytics tools
- marketing platforms
- advertising networks
8. Marketing Communications
We may use your contact information to send marketing communications including:
- newsletters
- promotional offers
- product announcements
- service updates
You may opt out of marketing communications at any time by:
- clicking the unsubscribe link in emails
- contacting us directly
9. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business, including to:
- contractors and suppliers involved in interior design projects
- manufacturers and product suppliers
- shipping and courier providers
- payment processors
- IT and website hosting providers
- marketing platforms
- accountants, legal advisers and professional consultants
- government authorities or regulators where required by law
We do not sell or rent personal information to third parties.
10. Overseas Disclosure
Some service providers we use to operate our website, payment systems or business software may store data on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure those providers comply with privacy standards consistent
with Australian law.
11. Photography and Portfolio Use
As part of our interior design services, we may photograph completed projects for portfolio, marketing and promotional
purposes.
These photographs may be used in:
- our website
- social media platforms
- marketing materials
- industry awards or publications
- professional portfolios
We will take reasonable steps to avoid including identifiable personal information unless consent has been provided.
Clients may request that certain areas of their property remain confidential or not be publicly displayed.
12. Storage and Security of Personal Information
We take reasonable measures to protect personal information from:
- misuse
- interference
- loss
- unauthorised access
- modification or disclosure.
Personal information may be stored using secure cloud services, internal systems, and protected digital platforms.
Despite our best efforts, no online system can guarantee absolute security.
13. Access and Correction
You may request access to the personal information we hold about you.
You may also request corrections if the information is inaccurate, incomplete or outdated.
Requests can be made using the contact details listed below.
14. Retention of Personal Information
We retain personal information only for as long as necessary for:
- providing services
- managing transactions
- maintaining business records
- complying with legal and tax obligations
- resolving disputes
15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or policies of those websites.
We encourage users to review the privacy policies of external sites before providing personal information.
We are not responsible for the privacy practices or policies of those websites.
We encourage users to review the privacy policies of external sites before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The latest version will always be published on our website and will take effect immediately upon publication.
The latest version will always be published on our website and will take effect immediately upon publication.
17. Contact Us
If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact montageinteriors@outlook.com